Customer is King! Todays customer journey is an interactive, complex, pinball of touchpoints. Several evolutionary drivers - regardless of industry - are having a profound impact on customer service. Join us on the 10th of March 2023 for this informative session open for SMEs.
Topic: The Customer Journey
Guest Speaker: Dr. James Wanjagi
Date: 10th March 2023
Time: 9:00 AM - 12:00 PM (EAT)
Strategic value of customer care
Enterprise approach to customer relationship management
ADVANCED ENTREPRENEURSHIP PROGRAM
The ISBI Institute at Strathmore University is hosting an advanced entrepreneurship program that will commence on 13.04.23.
This program aims to promote business and financial mastery amongst SMEs.
AEP is a hands-on, practical and participant-centred programme designed to help SMEs detect execution gaps and explore the optimisation potential hidden in their business. It reflects the current challenges and emerging opportunities in SME markets created by disruptive innovation, socioeconomic trends and market volatility.